Troubleshooting

Fixes for the problems that come up most — changes not showing, failed uploads, broken widgets, sign-in trouble.

Work top to bottom. The first three checks resolve most reports.

The universal three checks

Did it save? Every successful change shows a confirmation toast. No toast means no save — look for a field the form rejected.
Is the section visible? A hidden section in Layout hides its content even though the content still exists.
Are you seeing a cached page? Open your profile in a private window. If it looks right there, the problem is your browser cache, not your profile.

Uploads fail

Message	Cause
File too large	Over the limit for that kind of upload — the message names it (75 MB in the image host, 100 MB for a background, 10 MB for a banner)
This file type isn't supported	The format is not accepted
The file's content doesn't match its extension	The file was renamed rather than converted — convert it properly
You must be signed in to upload	Your session expired; sign in again

The platform's data is private, the URL is for a different platform than the widget expects, or the external service is temporarily unavailable. Re-paste the URL and confirm a preview appears before saving — see Widgets.

An embed will not play

Browsers block autoplay; the visitor must press play. If the player does not render at all, the URL is probably not a share link — see Embeds.

Discord preview is wrong or outdated

Discord caches previews. Your metadata is already updated on our side.

Reset the password first. If 2FA is the blocker, use a recovery code. If neither works, see Account Recovery.

The profile feels slow

Remove effects one at a time — animated backgrounds, cursor effects and multiple embeds are the usual causes. Test on a phone, not a desktop.

Still broken

Report it in our Discord with: your profile URL, what you expected, what happened, your device and browser, and a screenshot. That set of five lets us reproduce it immediately. See Contact and Support.